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PRIVACY POLICY

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PRIVACY POLICY

Your information should be handled with clarity and restraint.

This Privacy Policy explains how FACTS Online Private Limited. collects, uses, stores, and shares information when you interact with our website, contact our team, or use our services.

Scope

This policy applies to information collected through FACTS Online Private Limited. digital properties, including enquiries submitted through the website, newsletter signups, recruitment interactions, and other business communications connected to our services.

01Information We Collect

We may collect personal information that you provide directly to us, including your name, email address, phone number, company name, and any details you include when submitting enquiry, quote, newsletter, career, or support forms on our website.

We may also collect technical and usage information automatically when you use the website, such as IP address, browser type, device details, pages visited, referring URLs, approximate location, and interaction data collected through cookies or similar technologies.

02How We Use Information

We use the information we collect to respond to enquiries, provide requested services, share proposals or project updates, improve our website and service delivery, maintain security, send administrative communications, and deliver newsletters or marketing messages where permitted by law.

We may also use aggregated or de-identified information for internal analytics, service planning, and business reporting.

04How We Share Information

We do not sell your personal information. We may share information with trusted service providers, contractors, hosting partners, analytics vendors, professional advisers, or other parties that support our operations and are required to handle data appropriately.

We may also disclose information where necessary to comply with law, enforce our rights, prevent fraud or security incidents, or as part of a merger, acquisition, restructuring, or similar business transaction.

05Cookies and Tracking Technologies

Our website may use cookies, pixels, and similar technologies to remember preferences, understand traffic patterns, measure campaign performance, and improve user experience. Some cookies are essential for site functionality, while others support analytics or communication features.

You can control cookies through your browser settings. Disabling certain cookies may affect the performance or availability of some website features.

06Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including responding to your request, maintaining business records, complying with legal requirements, resolving disputes, and enforcing our agreements.

Retention periods may vary depending on the type of information, the nature of the engagement, and applicable legal or regulatory obligations.

07Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

No internet-based transmission or storage system is completely secure. While we work to protect your information, we cannot guarantee absolute security.

08Your Rights and Choices

Depending on your location and applicable law, you may have rights to request access to, correction of, deletion of, restriction of, or portability of your personal information, and to object to certain processing activities.

You may also opt out of marketing communications at any time. To exercise any of these rights, contact us using the details listed below. We may need to verify your identity before processing certain requests.

09International Data Transfers

If personal information is transferred across borders, we will take reasonable steps to ensure it is handled in accordance with this Privacy Policy and applicable data protection laws.

10Children's Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided personal information to us, contact us so we can review and delete it where appropriate.

12Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Any updates will be posted on this page with a revised effective date.

Contact Us About Privacy

If you have questions about this Privacy Policy or would like to exercise a data-related request, contact us at info@factsonline.in or call 022 62612500. You may also write to us at Plot No. A/371-372, Road No 27, Wagle Estate MIDC, Thane West, Thane, Maharashtra 400604, India.